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‎05-07-2020 06:59 AM

HP Recommended
Product: HP laptop

The HP Recovery Manager was doing a factory reset, after 2 1/2hrs, installing software, it came up with the following message, 'The system cannot find the drive specified. C:\windows\system32\cmd.exe.

 

A message also states HP Recovery Manager Restoration Incomplete. Please select pne of the following buttons: Save Log, Details, Retry.

 

Puahed the Retry button but it goes back to tge same message 'The system xannot find tge specified drive.....'

 

Please someone help, I need my computer desperately. 

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1 person had the same question
1 REPLY 1

‎05-07-2020 07:09 AM

HP Recommended

It would be wise to run run diagnostics to see if the hard drive has failed.  Just before a cold startup, start tapping the Esc key.  Continue tapping the Esc key after pressing the start button.  A popup menu should show up.  Then pick F2 to run the diagnostics.

Report back with results.


I'm not an HP employee.
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