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HP Recommended
HP Touchsmart 310 PC

Monitor had a white screen, now it says reboot

Bios screen now so I'm confused on what to do  get it back to windows screen

1 REPLY 1
HP Recommended

@Tapout_Zaddy Welcome to HP Community!

 

I see from the post that you are having issues with the computer remains black. Don't worry as I have a few steps which should help to resolve this issue,

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted, recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

Perform a hard reset (Remove all cables from the AIO, hold the power button in for 30 seconds, reconnect the cables and restart the PC)

 

If the keyboard is still not working, I would suggest you try another wired keyboard and check if it works. If the other keyboard works, please attempt a Bios Recovery.

 

If the steps didn't work, use the below links for further assistance:

Computer Starts but Monitor/Screen Remains Blank : Click here

HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.