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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- White Screen

Create an account on the HP Community to personalize your profile and ask a question
06-07-2020 02:13 PM
@Tapout_Zaddy Welcome to HP Community!
I see from the post that you are having issues with the computer remains black. Don't worry as I have a few steps which should help to resolve this issue,
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes on the PC?
Was there any update/reset interrupted, recently?
When was the last time it worked (date)?
In the meantime, let's try these steps here:
Perform a hard reset (Remove all cables from the AIO, hold the power button in for 30 seconds, reconnect the cables and restart the PC)
If the keyboard is still not working, I would suggest you try another wired keyboard and check if it works. If the other keyboard works, please attempt a Bios Recovery.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank : Click here
HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!