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Tapout_Zaddy
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Message 1 of 2
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White Screen

HP Recommended
HP Touchsmart 310 PC

Monitor had a white screen, now it says reboot

Bios screen now so I'm confused on what to do  get it back to windows screen

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Tapout_Zaddy Welcome to HP Community!

 

I see from the post that you are having issues with the computer remains black. Don't worry as I have a few steps which should help to resolve this issue,

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted, recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

Perform a hard reset (Remove all cables from the AIO, hold the power button in for 30 seconds, reconnect the cables and restart the PC)

 

If the keyboard is still not working, I would suggest you try another wired keyboard and check if it works. If the other keyboard works, please attempt a Bios Recovery.

 

If the steps didn't work, use the below links for further assistance:

Computer Starts but Monitor/Screen Remains Blank : Click here

HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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