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HP Recommended
HP Pavilion 15 Laptop PC 15-eh2000 (4V3L6AV)
Microsoft Windows 11

IMG20230515142114.jpg

Hi, I bought a hp pavilion laptop last year, there is an issue with the display. White glowing on the top of the left corner on the screen. There is no physical damage to the laptop. Is this problem because of the driver issues or the failure of the components?

2 REPLIES 2
HP Recommended

@JaganNP 

 

Welcome to the HP support community.

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

In the bios screen, I can able to see a blue screen. I clearly couldn't able to see whether there is a light on the screen or not.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.