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Honor Student
Posts: 3
Member Since: ‎11-16-2016
Message 1 of 4 (350 Views)
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Why can't HP Recovery Manager/Back Up Manager save Open Office documents/files?

Operating System: Microsoft Windows 7 (32-bit)

So a while ago my automatic updates told me I should upgrade to Windows 10 on my Windows 7 computer. I did. I've used it find for a while and then suddenly it started repairing itself and I got one of those bsod that eventually lead me to a  pick a keyboard set up. It of course made it so that I couldn't use any ports, keyboards or mice no matter which I used. After some reading, I was told to go back to factory settings, but before I did that, I used the backup manager that HP offers. I selected music, videos, and documents, actually I think I selected all of the available options. Anyhow....once my computer was finished backing itself up onto my external harddrive with the HP program, I reset the computer back to factory settings. Upon opening the recovery manager and searching through my recovered files i have everything except my Open Office Files. Is there a reason why this happened? Did I do something wrong? Does anyone know why it wouldn't have accepted those as documents to back up? I'm extremely frustrated as I am a writer, a poor one obviously since I have to use a free program instead of Microsoft Office, and everything I was working on is simply gone with no explanation. 

 

Can anyone help me understand? Possibly even help me find the files if they are somewhere not quite so obvious?

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Accepted Solution

Re: Why can't HP Recovery Manager/Back Up Manager save Open Office documents/files?

The main reason is that HP's backup/recovery software software is mostly Windows-centric. This means the software didn't recognize the OpenOffice file extension as a document file and therefore didn't backup it up. You may have been able to manually add the additional file types before proceeding, but it would appear that that didn't happen.

 

If you have any further questions, please don't hesitate to ask.
 
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Dean
Posts: 8,604
Member Since: ‎12-31-2008
Message 2 of 4 (326 Views)

Re: Why can't HP Recovery Manager/Back Up Manager save Open Office documents/files?

HERE IS A DOCUMENT that explains how to retrieve the documents from a Recovery Manager backup.  Since the other documents etc have been retrieved, is this the method used for them?

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Provost
Posts: 9,486
Member Since: ‎07-16-2011
Message 3 of 4 (288 Views)

Re: Why can't HP Recovery Manager/Back Up Manager save Open Office documents/files?

The main reason is that HP's backup/recovery software software is mostly Windows-centric. This means the software didn't recognize the OpenOffice file extension as a document file and therefore didn't backup it up. You may have been able to manually add the additional file types before proceeding, but it would appear that that didn't happen.

 

If you have any further questions, please don't hesitate to ask.
 
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Frank

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Honor Student
Posts: 3
Member Since: ‎11-16-2016
Message 4 of 4 (283 Views)

Re: Why can't HP Recovery Manager/Back Up Manager save Open Office documents/files?

Thank you for taking the time to reply and help me with this problem. I actually did everything your document said to prior to writing the question. That's how I knew I had lost the files because they weren't in the recovery files. Unfortunately I have discovered that the back up system simply didn't recognize Open Office Files and that I would have had to force it to recognize it manually. Thank you though again for trying to help. It's appreciated. 

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