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Rich2525
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Message 1 of 4
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Why did erase all and go to factory settings?

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DESKTOP-BOS1SG4
Microsoft Windows 10 (64-bit)

hi, 

 

I hope everyone out there is safe and well. I need help logged into computer today and first thing I see is desktop wiped clean. No wallpaper, no desktop files, no files anywhere, all of my files vanished, printer is not hooked up, Microsoft office not downloaded - seems like went back to factory settings. I have seen that there has been a lot of issues with Windows 10 upgrades specifically KB4532693, but I didn't select this download or see it in recent automatic downloads. Only thing I see is early this morning there was a Microsoft OneDrive update 137MB 19.232.1124.0012. I also see there were two Microsoft Virtual C ++ 2017 redistributable updates on April 24. Not sure what these are. Could any of this caused the issue?

*Also, other user account on this desktop is perfectly fine. 

 

Thank you to anyone who can help advise me here. Desperately need help on this. Thanks so much!!!!!

Rich

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Lil_Boy_Blue
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Message 2 of 4
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Hi

Please understand I am about to get egg all over my fizzog.

 

Is there a list of users in USERS?

 

Is there a WINDOWS.OLD?

 

These are places I would look, but not necessarily find.

 

https://support.microsoft.com/en-us/help/840001/how-to-restore-deleted-user-accounts-and-their-group...

Unlikely for a home user, but I thought I would mention it.

 

So

https://www.easeus.com/file-recovery/recover-deleted-user-profile-and-files-in-windows-10.html

 

 

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Rich2525
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Message 3 of 4
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hi, this was very helpful. In users I found most if not all files that were on desktop under the username. So I found everything but Do you know why it exists here but not on the desktop when I login to my account on the homepage.

 

My passwords do not work for websites I have accounts for why would that be?

 

Should I move all the files over to this desktop?  I didn't click on the other links you sent, should I. 

 

Thanks again for your help. 

Rich

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Lil_Boy_Blue
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Hi

i cannot say what you should choose, never had to do it, only dropped my old user profile into an over the top re-install.

 

 

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