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HP Recommended

My HP laptop is going super slow and freezing

1 REPLY 1
HP Recommended

If the slowdown is recent, then it could be some indication of a hardware or software problem.  

Lets start with a hardware scan by 

Running the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results. Also, please post the model number of the PC and the Windows version.

The next item to do is to run a malware scan, assuming there is Anti Malware software installed.

If you need assistance with any of the results or how to do the malware scan, please ask ( and post the software installed for malware protection)

 


I'm not an HP employee.
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