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HP Recommended
HP Pavilion Desktop PC TP01-2000a (2Z6C9AV)
Microsoft Windows 11

I am trying to completely reset my HP Pavilion Desktop PC and clean its drive. I went to my system settings, went to the recovery page, and clicked the "Reset PC" button. I then proceeded to follow the pop-up prompts and selected to "Remove everything", to "Cloud download" Windows, and then went into "change settings" and toggled the "Clean data?" option to "Yes". After that, the pop-up changed to a downloading screen which reached 100% after 10mins or so, but then that was it... the computer didn't restart on its own and nothing about the computer is different. Am I supposed to try and manually restart the computer to finish the complete reset process, or should I be waiting for something else to happen?

4 REPLIES 4
HP Recommended

Did you run diagnostics and do at least one pass through the memory and disk tests?

Tap the ESC key after powering on to run diagnostics. Do not allow any updates if disk or memory fail. If your system does not have BIOS diagnostics then install HP's UEFI diagnostics here.

 

Instead of doing a reset you might have been better off using the HP cloud recover.  Not all TP01-2xxxx systems have cloud recovery but some do.

 

Go to the below site and put in your full product ID 

https://d34z73bbtpzgej.cloudfront.net/

 

I recommend using the cloud recovery if it is available.  


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I didn't do anything past what I described because I didn't want to mess anything up if the computer was resetting itself in the background or something. After the downloading was complete, the pop-up disappeared and nothing else happened and my computer remained on. Since you suggested hitting the ESC key after powering on to run diagnostics, should I just shut the computer down or should I restart it to then power it back on?

HP Recommended

I didn't do anything past what I described because I didn't want to mess anything up if the computer was resetting itself in the background or something. After the downloading was complete, the pop-up disappeared and nothing else happened and my computer remained on. Since you suggested hitting the ESC key after powering on to run diagnostics, should I just shut the computer down or should I restart it to then power it back on?

 

**Edit: Sorry! Didn't mean to post this twice**

HP Recommended

It is probably frozen, so shut it down and start it back up but run diagnostics to verify the disk drive is good.

 

Did you check for cloud recovery?


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.