cancel
Showing results for 
Search instead for 
Did you mean: 
Jack2020_
New member
1 0 0 0
Message 1 of 2
206
Flag Post

Why wont HP honer the SSD warranty and why does the customer service lack support.

HP Recommended
HP sswd 5700 pro 2.5" 512GB
Microsoft Windows 8.1 (64-bit)

Two years ago I purchased a SSD to upgrade my older hard drive in my HP Desktop. The computer run fine and never had any issues, until a couple days ago the drive would not boot. I contacted hp and there customer service could not or would not fix the issue. after the fifth or sixth transfer I started to get really angry of having to tell the same information to another  person and not getting any help with the problem. No one could or would help and after 10 or more tries I figured I either go to seek claim another way. All Im asking for is for HP to honer the 3 year warranty on the drive.  I have proof of date purchase. Amazon still have the "HP STORE " selling them. I will take this further if needed but would rather get this fix now . 

1 REPLY 1
WAWood
Level 16
Level 16
33,786 32,908 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended

@Jack2020_ 

You said you purchased the SSD from the HP store.  So, it should have come with an invoice and printed warranty.  If you have the latter, you have to check that to see the warranty terms.

 

If it did not come with a printed warranty, the HP warranty terms limit replacement parts to the REMAINDER of the original PC warranty.  So, while it might still be covered, it is NOT for three years -- only until the original warranty expires.

 

I wish we could help you with this, but this is only a peer-to-peer forum and we are not allowed to get involved in any warranty issues.  You will need to contact HP directly again and this time, tell them specifically you wish to open a warranty DISPUTE. They will give you a case number and then someone will get back with you to discuss the warranty issue.

 

Sorry, but we are not allowed to provide any assistance in this regard.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation