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‎06-28-2021 05:14 PM

HP Recommended
Product: HP ENVY Desktop - 795-0040xt CTO
Operating System: Microsoft Windows 10 (64-bit)

Updating Windows 10 on my HP ENVY Desktop - 795-0040xt CTO now fails in error

0x1901e1, 0x8007002,0x824006. basically the message means this computer is not ready for update

with no clue what original equipment is the problem. Hace up to date drivers for all devices. How to fix? Hydromac352

 

4 REPLIES 4

‎06-28-2021 06:03 PM

HP Recommended

@Hydromac352 

Would help to know the specific Windows build you are using.  To find out, enter "winver" (without the quotes) into the Search area and report back what the window shows.

 

There were a couple of recent Windows Update and one was an Optional Update -- a Preview -- and those are a really BAD idea to install.  So, if you can  provide the KB number of the update, that would be helpful.



I am a volunteer and I do not work for, nor represent, HP
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‎06-28-2021 06:47 PM

HP Recommended

the version  1909 and version 29H0 won't complete stops at 61%

Hydromac352

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‎06-28-2021 06:48 PM

HP Recommended

sorry it was 20H0 no 29H0

hydromac352

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‎06-28-2021 07:39 PM

HP Recommended

We are experiencing a similar issue, where Windows 10 updates are failing.

HP Pavillion All-in-One 23-q119, won't update past 1909. Errors out during update with 0x80242016.


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