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rrrron
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Solved!

Win ten upgrade now have display problems

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HP s5000
Microsoft Windows 10 (64-bit)

Upgraded hp s5000   Win 7 to win 10. 
kept files and settings. When finished the display was not fitting the monitor.   Image looked slightly horizontally stretched.    Cannot seem to adjust it.   Want to investigate before doing a clean reinstall.  How to try video card driver update?      Any suggestions will be appreciated 

 

thanks ron

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Paul_Tikkanen
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Message 6 of 8
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OK...

 

Here's how you can manually update the Microsoft Basic Display Adapter to the correct Nvidia graphics adapter...

 

Download and save, but do not run this Nvidia graphics driver.

 

https://www.nvidia.com/Download/driverResults.aspx/82758/en-us

 

Then download and install this free file utility.  The 2nd link at the top of the page is for 64 bit.

 

https://www.7-zip.org/

 

After you install 7-Zip, right click on the Nvidia graphics driver file you saved.

 

Select 7-Zip from the list of items on the menu.

 

Have 7-Zip Extract to:  and let it extract the driver file into its folder name.

 

Once that is done, go to the device manager.  Click to expand the Display Adapters device manager category.

 

Click on the Microsoft Basic Display Adapter listed there.

 

Click on the Driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

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Paul_Tikkanen
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Hi, Ron:

 

What is the product number of your PC?

 

Use this guide to find that information...Please do not post the serial number.

 

https://support.hp.com/us-en/document/bph07555

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rrrron
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There is a system number. Ill get it. 

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rrrron
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s5510y

and video card info below

A3B2A7C9-CAD0-45CE-9EAF-C232DC78E249.jpeg

 

 

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rrrron
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A1897598-2403-4DF1-A302-233D9311515C.jpeg

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Paul_Tikkanen
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Message 6 of 8
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OK...

 

Here's how you can manually update the Microsoft Basic Display Adapter to the correct Nvidia graphics adapter...

 

Download and save, but do not run this Nvidia graphics driver.

 

https://www.nvidia.com/Download/driverResults.aspx/82758/en-us

 

Then download and install this free file utility.  The 2nd link at the top of the page is for 64 bit.

 

https://www.7-zip.org/

 

After you install 7-Zip, right click on the Nvidia graphics driver file you saved.

 

Select 7-Zip from the list of items on the menu.

 

Have 7-Zip Extract to:  and let it extract the driver file into its folder name.

 

Once that is done, go to the device manager.  Click to expand the Display Adapters device manager category.

 

Click on the Microsoft Basic Display Adapter listed there.

 

Click on the Driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

View solution in original post

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rrrron
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F5413D56-EDFB-42F2-966D-F49F11B8DD39.jpeg

60458175-38BD-4326-AD08-93683E943709.jpeg

620ACE7C-218F-4E6C-8CD5-84364929CFD7.jpeg

7B836915-BAF5-471B-A0D9-C503F91C7C6F.jpeg

You’re the greatest 

 

it worked

 

will include some more images

 

thank you so very much.  Now if I can just get my msn life cam to work ...........

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Paul_Tikkanen
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You're very welcome.

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