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‎12-31-2020 01:21 AM

HP Recommended
Product: HP8200 Elite SFFPC
Operating System: Microsoft Windows 10 (32-bit)

I recently purchased a refurbished HP Desktop from Walmart.. After startup I encountered "activate Window"   The person I showing at the bottom right hand corner all the time. I need the Window 10 product key to active the window. My problem is, I can only get  the 3 group of the product keys while the first 2 groups covered by a sticker with Microsoft water mark.  What should I do to find out the product key.  Can you help please? 

 

Please copy the answer to my email too because I experience 2 times disconnect from  this community before I can finish this request.  

3 REPLIES 3

‎12-31-2020 05:57 AM

HP Recommended

That model came with Windows 7 or Vista.  If it was not upgrade properly from Windows 7 to Windows 10, then it probably will not activate on its own.  There will be no Windows 10 product key.

I would get with WalMart to have them rectify the problem as they are the ones selling an improper upgrade.


I'm not an HP employee.
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‎01-03-2021 10:43 PM

HP Recommended

Thank you. It really help but issue not solved. 

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‎01-04-2021 04:34 AM

HP Recommended

Did you have a chat with Walmart about it?  They are the reseller and should give you help.  If they do not, then you will need to purchase a new product key for Windows 10 or reinstall Windows 7 and then upgrade it the proper way, if that upgrade path is still available.  The actual free upgrade has ended long ago (years) but I have read where it was still possible.


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