• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-21-2019 12:46 PM

HP Recommended
Product: Pavilion 500-281 PC
Operating System: Microsoft Windows 10 (64-bit)

Just downloaded Windows 10 on 25 April to upgrade from Windows 7.  Had Office 2013 Home & Student, but now can't open Excel or Windows.  Icon click brings up opening page for a fraction of a second, but then snaps closed.  Trying to access individual files in either from the list results in the same.  Is there any way to access or download all the files stored on those 2 programs?  Or, am I out of luck and have to revert my desktop back to Windows 7 prior to 25 April?

1 REPLY 1

‎04-21-2019 04:25 PM

HP Recommended
@J-L1 wrote:

Just downloaded Windows 10 on 25 April to upgrade from Windows 7.

@J-L1 

 

Did you do a CLEAN install and removed all user programs/apps ? Is your MS Office product still available ?  Even without Word or Excel you still can open files using Windows 10 default.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.