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- Windows 10 Desktop shuts down after I enter my PIN to log in

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04-29-2018 02:03 PM
When I first logged in this morning my desktop said I did not have an internet connection on Chrome when I tried to go to a web site - even though my settings indicated I was connected to my local network. I restarted just to see if that would make the difference. I entered my PIN after restart and my computer would not recognize that. I entered my microsoft account password and after 30-45 seconds was told the password was incorrect. On a tablet I reset my Microsoft password and tried again to log in to the desktop with the new password - again it said it was incorrect. I tried to sign in by entering my PIN again and after about a minute I got to my desktop....a notification appeared that said Windows could not connect to Windows SENS service which could be fixed by logging in as an administrator. IN the 5 seconds that it took to read that before it disappeared from my screen - a blue box opened in the middle of the screen that said Windows discovered a problem and needs to restart in 1 minute. Click close. When I clicked close the computer automatically restarted. It continues to do this. (I researched the SENS notification and know to go to command prompt and enter netsh...winsock reset ) However, I can't ever get to that point because the computer goes into restart every time without allowing me to get to the command prompt. Anyone have any suggestions?