-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Windows 10 Resets to Default Settings
Create an account on the HP Community to personalize your profile and ask a question
07-08-2017 04:45 PM - edited 07-09-2017 07:45 AM
Hello. I turned on my computer 15 minutes ago and there was a dimmed message stating that my computer was restarting. After it restarted, a message came up and said that I had to sign out of my MS account, which I did two times. However, my computer brought me back to the message a third time so I dismissed it.
When I was able to get to my Home screen, I noticed that most of my installed icons representing my installed programs were gone as were my bookmarks. I had to start up my McAfee trial again and set my default back to Google Chrome. Also, my Control Panel shows that programs that I downloaded are not under the Control Panel anymore. It seems my computer went back to the beginning when I first received it.
What happened and is there a way for me to bring back the computer to what it was before all this happened without having to reinstall everything?
Solved! Go to Solution.
Accepted Solutions
07-09-2017 03:00 PM
For anybody who will be having this problem in the future, my particular problem was caused by the Adobe Flash Player update, which my 30 day trial of McAfee downloaded to my computer. It caused corruption to my User Account, so Microsoft created a new User Account for me, and transferred my files (which I feared had been erased completely) to my new User Account.:smileyhappy:
I had a feeling that the Adobe Flash Player update was the cause, but I couldn't do a System Restore, even though I put my system into Safe Mode. I am not sure if System Restore would have worked, but I wish it would have.
07-09-2017 09:05 AM
> What happened
Did you (or somebody else with access to your computer) click "Reset my PC" or "Restore my PC" ?
> Is there a way for me to bring back the computer to what it was before all this happened without having to reinstall everything?
I think that it has already "reinstalled everything", leaving you with no way to "roll-back".
07-09-2017 09:23 AM
I did not click the "Reset my PC" or "Restore my PC". I simply turned my computer on in the afternoon and the programs, settings, and bookmarks were gone.
I did, however, download a Flash Player update. I am wondering if this could have caused the problem. I attempted a System Restore, but it was not successful. I want to see if there is anything I should do before going into Safe Mode and doing a System Restore again.
07-09-2017 09:58 AM
> I did, however, download a Flash Player update. I am wondering if this could have caused the problem.
Since your computer is running Windows 10, that update came directly from Microsoft -- not from Adobe.
Of course, nothing is impossible, but I truly doubt that this update could have caused your problem.
> I attempted a System Restore, but it was not successful.
Please elaborate. Error-messages? No "restore points" found?
07-09-2017 10:22 AM
After attempting the System Restore, a message stated "System Restore failed to extract the file. Restore point was damaged or was deleted during the restore."
I am thinking of performing the System Restore, but I first have to get to Safe Mode. I had this same problem with my Windows Vista computer. If I did not get into Safe Mode first, I could not perform a System Restore.
07-09-2017 03:00 PM
For anybody who will be having this problem in the future, my particular problem was caused by the Adobe Flash Player update, which my 30 day trial of McAfee downloaded to my computer. It caused corruption to my User Account, so Microsoft created a new User Account for me, and transferred my files (which I feared had been erased completely) to my new User Account.:smileyhappy:
I had a feeling that the Adobe Flash Player update was the cause, but I couldn't do a System Restore, even though I put my system into Safe Mode. I am not sure if System Restore would have worked, but I wish it would have.
Didn't find what you were looking for? Ask the community