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‎01-06-2022 09:09 PM

HP Recommended
Product: Z230
Operating System: Microsoft Windows 10 (64-bit)

Recently I have been getting stuck in restart with Windows  10.   I haven't installed anything and Windows hasn't updated lately.   What HP tools can I run to see if it's a driver issue or hardware problem?   I remember one of the technicians told me of two programs but I can't remember what they were.  Thoughts?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2022 10:05 PM

HP Recommended

I restored the image from a backup and all is well.   It must have been something I installed.   

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2 REPLIES 2

‎01-07-2022 05:46 AM

HP Recommended

First lets explore the possibility that the hard drive has failed. If you run the Diagnostics routine, it will tell if the drive is still healthy or needs to be replaced.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results. Either the drive needs Windows repaired or the drive needs to be replaced.


I'm not an HP employee.
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‎01-09-2022 10:05 PM

HP Recommended

I restored the image from a backup and all is well.   It must have been something I installed.   

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