Windows 10 Upgrade stuck on HP screen

[cavallino47]

I attempted to upgrade my all in one to Window 10.   After the first reboot the computer goes to the HP logo screenand will not advance past.  I an able to reboot the machine eventually get into the some HP tool but not clear how to recover.  I did created a recovery USB drive.

[WAWood]

cavallino47

Hello;

Allow me to welcome you to the HP forums!

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

Since you did not actually COMPLETE the upgrade, there is an off chance that the HP Recovery Manager will still work, but that is unlikely.  You can try pressing F11 while rebooting to see if you can get into it.

If that does not work, then you insert your USB stick, reboot the PC.  It should read the USB stick automatically and launch the HP Recovery Manager.  

Good Luck

[cavallino47]

Thanks for your responce.  

Is there a way to determine how/where the install is stuck and remedy that issue to get the install going again?  

[WAWood · Accepted solution]

Unfortunately, not.  

I've run into this a few time Upgrading PCs to Win10, and the ONLY solution was to restore the PCs to their original conditions using Image Backups I had made of them before attempting the upgrades.

The "recovery" solutions don't actually recover the PC, in the sense that they restore the OS to working condition, leaving all the data , settings, and applications intact; instead, what they do is completely reinstall the OS, effectively erasing everything that is presently on the PC!

You could try repairing the Windows boot files using media created from another PC.

Please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!

Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

You will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

When done, your PC should boot OK. If it does not, there is a more serious problem -- and only a complete reinstallation of Windows will fix that.

[cavallino47]

I downloaded the bootable version of MiniTool Partition, here are the results.  It appears that the Recovery partition is still there.  Should I attempt to restrore it?  

[WAWood]

Just because it's there does not mean it is INTACT -- as the Win10 Upgrade has a nasty history of corrupting its internals.

If F11 works, then you would be OK -- but that would be a surprise.

Good Luck

[cavallino47]

UPDATE: I was able to create a boot USB drive with Rufus and the Win 8.1 recovery image.  Once that was installed on the machine I noticed all the data and apps were gone, as suspected.  Thankfully I backed up the data before this adventure.  Form there I was able to use the USB Win 10 ISO image I downloaded from Microsoft and created earlier in the escapade.  That installed very quickly (~1hr) in comparison and after numerous reboots I was up and running with Windows 10.  Thanks for your assistance.