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‎09-20-2020 12:10 PM

HP Recommended
Product: Desktop envy
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 Recent windows updated crashed the windows 10 home on my PC. I tried all the options from recovery, troubleshooting, reinstalling, nothing is working. Even pressing esc keep is not taking me to bios. How do I get the recovery media from HP. Can I download ?

2 people had the same question
1 REPLY 1

‎09-22-2020 11:54 AM

HP Recommended

@Wndowsplumber 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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