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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Windows 10 crashed after update

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09-20-2020 12:10 PM
Hi,
Recent windows updated crashed the windows 10 home on my PC. I tried all the options from recovery, troubleshooting, reinstalling, nothing is working. Even pressing esc keep is not taking me to bios. How do I get the recovery media from HP. Can I download ?
09-22-2020 11:54 AM
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP