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Pavilion Elite HPE-477a
Microsoft Windows 10 (32-bit)
Windows 10 won't load? Keeps attempting repairs and all advanced troubleshoot options fail? Tried to load safe mode from command prompt and that did not change anything? I need to keep it Dave data - please help?
2 REPLIES 2
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Hello @Gobuoys75

 

Welcome to the HP Support forum. Thank you for posting.

 

Windows cannot start/boot and it is trying to repair it self automatically - It may be caused due to hardware problem (e.g. your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader, etc...

Have you performed some changes or upgrades recently or before the problem started ?

 

 

Perform some basic hardware checks to rule out hardware problem

 

 

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Hi I did this and it says hard drive short DST check failed. Failure id Q4VPG4-8HH964-GXGGQ1-60U403 product id W2K44UA#ABA
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