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‎02-17-2020 03:12 PM

HP Recommended
Product: Pro Desk 400 G1
Operating System: Microsoft Windows 7 (64-bit)

So im stuck with the uptade because of HP Drive Encryption problem and i cannot do anything about it . I can't even delate it from my computer and i tried so many ways but didn't worked for me. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2020 12:12 PM

HP Recommended

@xPoVeRx 

This is not an HP issue per se -- the basic fact is that you can NOT to an OS upgrade on a PC that has the drive encrypted --  because the upgrade utility can not faithfully read the drive.

 

You would have to remove the drive encryption first.  You can't delete it; you have to decrypt it.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎02-18-2020 12:12 PM

HP Recommended

@xPoVeRx 

This is not an HP issue per se -- the basic fact is that you can NOT to an OS upgrade on a PC that has the drive encrypted --  because the upgrade utility can not faithfully read the drive.

 

You would have to remove the drive encryption first.  You can't delete it; you have to decrypt it.



I am a volunteer and I do not work for, nor represent, HP
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