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xPoVeRx
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Windows 10 uptade from windows 7

HP Recommended
Pro Desk 400 G1
Microsoft Windows 7 (64-bit)

So im stuck with the uptade because of HP Drive Encryption problem and i cannot do anything about it . I can't even delate it from my computer and i tried so many ways but didn't worked for me. 

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WAWood
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@xPoVeRx 

This is not an HP issue per se -- the basic fact is that you can NOT to an OS upgrade on a PC that has the drive encrypted --  because the upgrade utility can not faithfully read the drive.

 

You would have to remove the drive encryption first.  You can't delete it; you have to decrypt it.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
32,790 32,690 2,975 7,304
Message 2 of 2
Flag Post
HP Recommended

@xPoVeRx 

This is not an HP issue per se -- the basic fact is that you can NOT to an OS upgrade on a PC that has the drive encrypted --  because the upgrade utility can not faithfully read the drive.

 

You would have to remove the drive encryption first.  You can't delete it; you have to decrypt it.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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