• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2020 10:36 PM

HP Recommended
Product: Pavilion 2334
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 v.2004 for x64-bit fails to install every day, since 8-14-20 (Ox80242016)

I do not know if this is a necessary update, but it seems insistent on being installed, with pop-ups multiple times a day.

I do not know if this is related, but a few days before, on 8-7, v.1903 x64 failed to install; but, on 8-17 (after v.2004 failed on 8-14), it installed successfully.

How do I get it to complete the installation of v.2004, or at least quit trying to?

I am trying to avoid having to restore my computer. I am a long-time user of Windows, but not a very advanced operator.

 

I am also experiencing a problem with a smoke-colored small wisp coming from the right side of my screen.  Does this indicate a hardware problem that is fixable?

1 REPLY 1

‎10-22-2020 11:30 AM

HP Recommended

@rikki-lyn 

Unfortunately, you will have to intervene to this this update to install as without your action, it will probably just keep failing again and again.

 

Here is a link with some instructions -- just be sure to NOT download anything from them:  https://softwaretested.com/windows/windows-10-error-code-0x80242016-how-to-fix-it/#:~:text=How%20to%...

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.