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‎03-01-2020 02:55 PM - edited ‎03-01-2020 03:08 PM

HP Recommended
Product: Omen by HP Desktop PC 870-2xx
Operating System: Microsoft Windows 10 (64-bit)

 

 

 

I reinstalled Windows 10 because my son downloaded something that had malware. After the reinstall windows now says needs to be activated. This pc has the key in the bios. So i installed and it was fine for the first day. Now it says needs to be activated again.

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4 REPLIES 4

‎03-01-2020 03:09 PM

HP Recommended

@WhoShotChaCT 

 

You don't need to activate UNLESS you changed something. As message says, Microsoft will activate automatically.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-03-2020 07:30 PM

HP Recommended

@WhoShotChaCT,

How about listing the steps you did to re-install WIN 10.  Entering a product key should NOT have been done.

As @banhien said, the process auto-activates with an internet access.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-04-2020 12:34 PM

HP Recommended

@WhoShotChaCT 

The message you got clearly indicates that the MS Activation Servers were down.  That happens from time to time, especially if there is a sudden surge in activations that overpowers the servers.

 

This can happen if your Internet service has failed -- and this happens more often than folks think.  A relative of mine uses Xfinity and their service goes out, unexpectedly, at least once a week!

 

So first, check that Internet access has been restored.  Once you have done that, retry the activation -- it should simply just work.  IF it still does not work, time after time, you have a different issue.



I am a volunteer and I do not work for, nor represent, HP
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‎03-04-2020 01:27 PM

HP Recommended

Thank you for the response. This has been going on for a week now and my internet hasn't gone down once. What else could it be?

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