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02-08-2022 09:05 AM
I have an issue attempting to reset my Windows 11 PC.
My system is upgraded from a Windows 10, and it upgraded like normal through the "update" settings in August of 2021.
For some reason I get an error telling me that "reset failed, no changes were made to PC" when attempting to reset and reinstall windows 11 from the cloud. For whatever reason after I go through all the screens of choosing to keep or erase my files and choosing either cloud or local download for Windows 11 instead of restarting (as the pc tells me it's going to do) my PC totally shuts down after making several beeping noises. When I manually turn my PC back on, I get the error message telling me the reset failed and no changes have been made to my PC.
Does anyone have any suggestions as to how I can get my PC to reset, or why it is getting this error? Do I still need to get a Windows 11 ISO file or something?
02-08-2022 09:20 AM
What I recommend you do is to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.
Then you can upgrade back to W11 if you want.
Here is an info link for how to use that utility...you will need to have access to another Windows PC running W7 64 bit or newer and a 32 GB USB flash drive to create the installation media.
Otherwise yes, you could clean install W11 by making a bootable W11 USB installation flash drive (2nd option) from the link below...
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