Windows.32.exe error message

[Chrissy271]

I am unable to login my PC. At start up I keep getting the C:\WINDOWS\system32\LogonUI.exe black pop up window and it keeps popping up multiple times. How do I make it stop so I can log in? 

[Nal_NR]

Hi @Chrissy271,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The C:\WINDOWS\system32\LogonUI.exe black pop-up window issue at startup is typically related to a corrupted or malfunctioning system file. Here are some steps you can take to resolve this issue:

1. Boot into Safe Mode

• Power on your PC and immediately press and hold the Power button to force a shutdown. Repeat this process 2-3 times until you see the Preparing Automatic Repair screen.
• Click on Advanced options.
• Navigate to Troubleshoot > Advanced options > Startup Settings.
• Click on Restart.
• After your PC restarts, press 4 or F4 to boot into Safe Mode.

2. Run System File Checker (SFC) and DISM

Once in Safe Mode, open Command Prompt as an administrator:

Press Windows key + X and select Command Prompt (Admin) or Windows PowerShell (Admin).

In the Command Prompt window, type the following commands and press Enter after each:

Wait for the scan to complete and follow any on-screen instructions. Next, run the DISM tool:

Wait for the DISM scan to complete, then restart your PC and see if the issue is resolved.

 

3. Check for Malware

Run a full system scan using your preferred antivirus software or Windows Defender to ensure that malware is not causing the issue.

4. Perform a Clean Boot

A clean boot helps eliminate software conflicts:

• Press Windows key + R, type msconfig, and press Enter.
• In the System Configuration window, go to the Services tab.
• Check Hide all Microsoft services and then click Disable all.
• Go to the Startup tab and click on Open Task Manager.
• In the Task Manager window, disable all startup items.
• Close Task Manager and click OK in the System Configuration window.
• Restart your PC and see if the issue persists.

Kindly check the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Chrissy271,

Please find the remaining steps below.

5. System Restore

If the problem started recently, a system restore might help:

• Boot into WinRE (Windows Recovery Environment) as described in the Safe Mode section.
• Go to Troubleshoot > Advanced options > System Restore.
• Select a restore point before the issue started and follow the on-screen instructions.

6. Repair Install

If none of the above steps work, you may need to perform a repair install of Windows 10. This process reinstalls Windows without affecting your personal files:

• Download the Windows 10 ISO from the Microsoft website.
• Create a bootable USB drive using the Media Creation Tool.
• Boot from the USB drive and select the option to repair your installation.

7. Reset Your PC

As a last resort, you can reset your PC:

• Boot into WinRE (Windows Recovery Environment) as described in the Safe Mode section.
• Go to Troubleshoot > Reset this PC.
• Choose whether to keep your files or remove everything and follow the on-screen instructions.

By following these steps, you should be able to resolve the C:\WINDOWS\system32\LogonUI.exe issue and log into your HP Desktop - M01-F1033wb.

If none of these steps resolve the issue, it might be a hardware-related problem. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.