• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-11-2020 08:17 AM

HP Recommended
Product: Hp Pavilion 20 all in one PC
Operating System: Microsoft Windows 8.1 (64-bit)

I erase or factory reset my old PC and now i dont have or find my windows product original key

1 REPLY 1

‎06-11-2020 08:54 AM

HP Recommended

@KelvinPR 

With Windows 8, the product keys were no longer printed on stickers on PCs; instead, they were encoded into the firmware of the motherboard.  

 

You said you RESET your PC, so is it booting into Windows at present?  IF so, you can download and run this utility to retrieve the product key from the firmware:  ShowKeyPlus - Windows 10 Forums



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.