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Lionman444
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Message 1 of 2
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Windows 8 operating system reset

HP Recommended
Example: Pavilion
Microsoft Windows 8.1 (64-bit)

I have 3 disk that I bought from HP when it gets to the 3rd disk it stops at 54% and will not go any further 

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

I wouldn't be able to help you with why the recovery media isn't working, but if you provide the full model number or product number of your PC, I will give you a way to clean install W8.1 for free.

 

Use this guide for how to find the model number/product number of your PC.

 

https://support.hp.com/us-en/document/bph07555

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