Windows Boot Manager- I need a windows installation disk

[Monique11]

My computer is frozen on the Windows Boot manager screen and it says I need a windows installation disc which I do not have any longer or never did not sure.  The computer is old and I just don't want to lose my pictures on my kids on it.  I tried to download a windows recovery disk with the product key on the microsoft website and it said error it was installed by the manufacturer contact them.  And I cannot get a person to help me!  Help!!!!!  I'll never buy HP again, this is ridiculous how hard it is to just get someone to help you.

[Paul_Tikkanen]

Hi:

I am pretty sure that your PC came with W7 64 bit from HP.

Here is a way you can make your own plain W7 Home premium installation disk or USB flash drive.

You will need to have access to another Windows PC for this.

Download the W7 x64 ISO file from the link below...toward the bottom of the page.

https://getintopc.com/softwares/operating-systems/windows-7-home-premium-free-download-iso-32-bit-64...

Use the Microsoft took that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable, or you can use a free utility such as Rufus to do that.

https://rufus.ie/

After you boot from the media you created, and you get to the Install Now screen, on the lower left side of the screen will be a Repair your Computer option to click on.  You can try the various repair options.

If none of the repair options work, you can reinstall W7 and you should be able to recover any files on the PC like this...

When you get to the part of the installation that asks 'Where do you want to install Windows,' install it over the current Windows installation, and it will create a Windows.old folder.  DO NOT delete or format any partitions.

After W7 has completed installing, you can explore the Windows.old folder, find your old user profile and copy any folders, files, pictures and whatnot to the new user profile or better still, onto a portable hard drive for safekeeping.

If you had to reinstall W7, you may have to use the Microsoft automated phone activation system to activate W7 because the ISO file is a retail file and the product key on your PC is OEM.