Windows Pro upgrade and recovery problem

[cevikcaner]

Hello,

I buy new hp all-in-one desktop computer, there was Windows 64 bit 10 home on it and i want upgrade to Windows 64 bit pro, i download iso image of windows pro and start setup it with choosing delete existing files option. then windows couldnt finish install and stay on language selection . When i choose language it continues restart and again language selection come on screen. And it stay in this loop. I decide run recovery and restart computer press f11 , but hp recovery menu dont come. Just come windows traubleshot menu. How to run hp recovery ? Waiting help

Thank you so much

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

Where did you download a W10 Pro 64 bit .ISO image from? You have to convert a Windows .ISO image to bootable media.

Did you purchase a Windows 10 Pro product key?

You can upgrade W10 Home to Pro within the Windows 10 operating system by navigating to:

Settings, Activation, Update Product Key if you have a W10 Pro product key.

I can't recall seeing a "delete existing files" option  when upgrading Windows 10 Home to Windows 10 Pro. A delete existing files option is present when refreshing Windows.

You can reinstall Windows 10 Home at this Microsoft site (Link).

You can reinstall some HP software at this site (Link).

I have no idea if any data on your existing W10 installation is recoverable at this point.

Regards

[cevikcaner]

Hi Grzwacs

yes i make a big mistake that dont upgrade from windows 10 home, i downloand iso image and run from iso image setup and i forget create bootable windows usb disk also , now havent working os on it and couldnt contuniue setup (, I try to create windows 10 bootable usb disk now from My mac, but not sure hp will see it or will not see

Thank you you for your help

[Grzwacz]

Hi Cevikcaner,

You're very welcome.

I have never made bootable Windows operating system installation media on a Mac.

No idea if this will work.

I think it is best to use a different Windows PC to do this.

What the heck, try it and see what happens!

Let the forum know if it works.

Regards

[cevikcaner]

Yes it work good, i already setup windows from Usb 👍

Thank you for help,

Regards

[Grzwacz]

Hi,

Good to hear this.

You're very welcome.

Regards