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HP Recommended
HP ENVY Desktop - 750-247c
Microsoft Windows 10 (64-bit)

I need to reinstall the operating system on my computer and I can't lose any of the data so I am attempting to restore my windows however when I boot into my recovery drive or attempt to open the windows recovery media the computer doesn't open it but instead just keeps loading

1 REPLY 1
HP Recommended

@Big_Man_Dan75 

Any Windows reinstall risks erasing everything you have -- so you need to STOP whatever you are doing, now!

 

Since you apparently did not bother to do backups of the critical data that you now can not afford to lose, your immediate attention should be focused on data recovery, not windows reinstallation.

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

You will also need another drive large enough to hold the files and folders you want to recover because you can't recover them to the old drive.

Your best bet for recovering data now is to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Connect the old drive, the one with the files and folders you want to recover, to the working PC
3) Connect something to that PC to hold the recovered files
4) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



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