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‎08-12-2020 01:52 PM - last edited on ‎08-12-2020 01:57 PM by

HP Recommended
Product: 260-a020
Operating System: Microsoft Windows 10 (64-bit)

My desktop, product # V8P15AA#ABA, model #260-a020 is getting a windows loading error. I did the hard drive quick test and the short dst check failed. Failure ID # 90F07R-903A71-XD4F6K-60VJ03. This all happened after it recieved the automatic windows update yesterday. Is there anything I can do to get this thing back to life? It has some really important files on it. Thank you in advance 

1 REPLY 1

‎08-15-2020 03:25 PM

HP Recommended

@Pcd254

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did go through the failure ID and it refers to Hard Disk 1 Quick Test Failure 
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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