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Windows button, search, settings + word, excel etc all gone

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We think this happened after an update. The windows (start) icon bottom left doesn't work so we can't get onto settings, search doesn't work, if you click  on an existing Word file, nothing happens. It's like it's all Microsoft stuff has gone. If I click on Edge is says 'class not registered'. Chrome works.  Can anyone help?

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Unfortunately, this is not a new issue with Win10 Windows Updates.

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