Windows cloud restore does not recognize my product#

[signguy370]

My Hard Drive crashed and I need to restore my OS and the Cloud utility does not recognize my product ID.  Is there another way to do a OS restore on a new Hard drive?  I didn't get any media upon purchase of my machine.

[Paul_Tikkanen · Accepted solution]

HP has withdrawn support for your PC since it is 5 or more years old (Release date. 18-Aug-2018).

You have two options:

You can reinstall W11 or W10 for free by making a bootable USB installation flash drive with the media creation tools from the links below:

Download Windows 10

Download Windows 11

After Windows installs you can install the drivers and available software from your PC's support page:

HP Pavilion Gaming Desktop 690-0034 Software and Driver Downloads | HP® Support

Your other option would be to purchase a HP factory recovery kit from this vendor at the link below:

Computer Surgeons - Windows 10 Home Recovery Kit Part Number L50579-001 For DT PC Model Number 690-0...

Then you can upgrade back to W11, since there is no W11 HP recovery media for your PC.

[signguy370]

I will try this and see where it goes from there.  Thank you!!!

[Paul_Tikkanen]

You're very welcome.