cancel
Showing results for 
Search instead for 
Did you mean: 
ichigo2
New member
1 0 0 0
Message 1 of 2
186
Flag Post

Windows recovery or reset

HP Recommended
Example: Pavilion bc515tx
Microsoft Windows 10 (64-bit)

I tried resetting my laptop

The errors i faced:
1.windows log file srttrail.txt
2.I searched forums and ran cmd
chkdsk
and when i ran bootrec /fixboot

Access is Denied
3.Then when i ran scan sfc
the operation cannot perform completely

4.when ran attrib command
path c not found

5.now i finally folowed
https://www.youtube.com/watch?v=BB_HrBHi9UY

finally my problem not solved

now my system boots showing your pc did not start properly

error code :0xc0000001

help me

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The only suggestions I can offer would be to:

 

1.  Use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

You will need to have access to another Windows PC that is running W7 64 bit or newer, and a 32 GB USB flash drive.

 

Here is a link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

You can confirm that your PC is supported by the cloud recovery tool at the link below.

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

2. If the cloud recovery tool doesn't work for some reason, you can clean install W10 by making bootable installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-bc500-laptop/26122243

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation