Windows updates stuck

[Johnonline]

Hi,

I am unable to update windows 11. I've ran the update troubleshooter, I've ran sfc /scannow, I've ran DISM.exe and followed numerous Youtube tutorials but  eventually arrived at the conclusion that I would have to reset windows (keeping my files) but that failed too. Can anyone help with this?

Thanks,

John.

[Bill_To]

Hi

Sound as if you could have memory or HDD/SSD problems.

Have you run any HP UEFI Startup System or Component diagnostics?

Start the PC, Tap "ESC", Select "F2". Run various tests to check hardware.

[Johnonline]

Hi Bill,

Thank you for your reply.

I ran the HP hardware diagnostics, both the fast and extensive tests, all of which 'passed'.

I have run SFC /scannow and run DISM "CheckHealth," "ScanHealth," and "RestoreHealth,"  to no avail.

I wasn't able to 'reset' Windows either (keeping my files).

I followed your suggestion "Start the PC, Tap "ESC", Select "F2" but my pc just started normally.

Thank you