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08-18-2020 09:10 PM
Hello guys! any idea of how to retrieve the original product key of windows 8.1 after upgrading to win 10?
08-20-2020 01:26 AM
I have used related software like the one you've shared but the result still the same.I think the key being retrieved is after the windows 10 upgrade.What do you mean by "OEM key not present in firmware".Do you think it has been wiped out?
Note: The product keys retrieved both same with the other PC.I wonder why this upgrade affects the original keys.Any idea?
Here is the scanned result..
08-20-2020 07:04 AM - edited 08-20-2020 07:05 AM
The reports shows that no W8.1 product key is in the BIOS, which means that somehow the product key got wiped out.
How that can happen unfortunately, that I do not know.
Below is the link to the parts list for your PC.
As you can see from the list of motherboards, there were three.
One for W7 (which would have no key in the BIOS), but then there would be a W7 product key label on the PC's case.
One for W8 Standard, and one for W8 Pro, which would have had product keys in the BIOS.
You will have to contact HP support in the Philippines and see if they can assist you.
Perhaps they can send you a product key.
08-23-2020 09:13 PM
You're very welcome.
If you can't make any progress, I recommend you direct your inquiry to the HP Executive Team at the link below.