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‎12-28-2017 12:13 PM

HP Recommended
Product: HP 2310ti 23-inch Widescreen LCD Touchscreen Monitor
Operating System: Microsoft Windows 8 (64-bit)

Hard disk was failing, so I copied restore partition to new hard drive.  Restore complete.  Is now windows 8 64 bit.  Cannot upgrade to 8.1 or 10.  All windows upgrades fail and receive error message and state reverting back to previous state.  How can I get system to complete Windows updates?  Thanks.

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‎12-29-2017 02:09 PM

HP Recommended

Thanks for all the help.  I finally got a clean install after the 4th try.  It told me the partitions were out of order, so I cleaned out all the partitions, and it took.  I lost the backup partition, but oh well.  Perhaps I should have made a seperate partition for a disk image or something, but I'm not risking trying it again.

 

I'm not exactly sure what was different the last time, but I'll take it.  🙂

 

Thanks for the advice.

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17 REPLIES 17

‎12-28-2017 12:55 PM

HP Recommended

> How can I get system to complete Windows updates? 

 

It might "fail" because Windows Update is already updating, as a "background" application.

 

Open Windows Task Manager, and switch to the "Performance" tab.

If your disk-drive is nearly 100% busy, that's a sign that Windows Update is monopolizing the disk-drive's I/O capacity.

 

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‎12-28-2017 12:59 PM

HP Recommended

While the post does not specifically say it was upgraded to Windows 10, it is hinted that Windows 10 may have been installed.  The post does not indicated how Windows 10 was tried to be installed, but if a Windows OS is installed and working, try making the Windows Media Creation tool

https://www.microsoft.com/en-us/software-download/windows10

 

Scroll down to the "Using the tool to create installation media" and then follow the directions.  Then restart the problem PC by booting to the new media and install from that.  You can even to a clean install from this new media.  That would surely solve the problem, unless there is a hardware problem.  Assuming Windows 10 was installed before, then it will be an activated OS.  You might need to check for missing drivers if doing a clean install.


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‎12-29-2017 07:28 AM

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Yes, the computer was originally win8, and was upgraded with the free upgrade to 10.  The create media link is what I tried, both internally and to flash drive.  It never completes and gets an error message and rolls back to win8.  My next idea was to go back to the failing drive that had win10 on it, and instead of copying the factory recovery partition, I am going to try to make a windows 10 recovery drive and try that on the new hard drive.   Does that sound logical?

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‎12-29-2017 08:13 AM

HP Recommended

Since this computer in question was upgraded to Windows 10, there is not good reason to try the upgrade from Windows 8.  Wipe the drive and just do the clean install of Windows 10 from the media created from the Media Creation tool.  The device manager might need help to install the drivers, it it cannot find all of them.  That little part would be the only benefit of doing the Window 8 to Windows 10 upgrade but is not a deal breaker.  Since this PC has a problem with windows 8, skip thay and go directly to Windows 10 install.  A Window 10 recovery drive will only help if you have a working Windows 10 install to make it.


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‎12-29-2017 08:21 AM

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That is what I have tried twice and it fails.  New hard drive --> Media Creation tool.

 

The "old" computer (with win10) does work (most of the time).  It was starting to get disk errors, that is why I wanted a new hard drive.  I am trying a restore now from a recovery disk I made on the computer from the failing drive that was running win 10, so I'm assuming the restore will now restore it straight to 10.  If this does not work, I don't know what I can try as the media creation has failed twice.

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‎12-29-2017 08:24 AM

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The new hard drive didn't have a problem with windows 8.  I restored it to win8 just fine.  The problem came when I tried to upgrade back to win10 on the new drive.

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‎12-29-2017 08:29 AM

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I would still try a clean install of Windows 10.  Try making the media creation tool on a different PC - other than the problem PC.


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‎12-29-2017 08:33 AM

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If I make it from a different PC, won't there be licensing issue?  How does it know the new blank hardrive is not a copy ?

 

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‎12-29-2017 08:36 AM

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My other computers are win7.  Can I make/download them win7 computer?

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