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HP Recommended
HP Slim Desktop - S01-aF1000na
Microsoft Windows 11

Hi all,

The other day i did a update on my pc for windows 11, since that update i cannot get onto my computer at all. 

I did have the advanced options screen come up but now that has gone and i'm left with a Recovery screen ( with a error code: 0xc000000f ) that i cannot get off, on that screen i have options of 

Press Enter to try again - done that still the same page comes up

Press F1 to enter Recovery Enviroment - It tries to do something then it just goes to start up and sends me back to this page.

Press F8 for Start-up Settings - This just make the screen flash black quickly and goes back to this screen

Press ESC for UEFI Firmware Settings - I can get to this page but nothing works to Boot the windows 11

Like i said i did have the Advanced page come up and i have tried everything to get it to boot, i must of tried almost every way through Command Prompt to rebuild, reset boot sequence, etc. But i have seen a couple of different ways but i can't get onto the Command prompt now to even try it.

Also today i have been trying to download Windows 11 onto a HDD through a old laptop i have and that is another problem.

I'm pulling my hair out now because i have all my accounts etc on this computer and need access them.

Any help will be much appreciated. Thanks

19 REPLIES 19
HP Recommended

Hello @Paddyc1981 

Sorry to hear that you are having problems ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your desktop computer !

 

It looks something like this:

ub6424_0-1666397573063.png

 

You will find this information on the back/side of your computer in small alphanumeric letters.

 

Kind regards

HP Recommended

Thank you for your reply.

Sorry I can't find a product number but I have attached 2 pictures of what I have on my computer case 

IMG_20221022_142846.jpg

IMG_20221022_142815.jpg

Hope these help for you to get the information you need. Thanks again 

HP Recommended

Hello @Paddyc1981 

 

This is your product number (p/n): 1D4A4EA#ABU

ub6424_0-1666449975473.png

 

Let me check ...

 

HP Recommended

Hello @Paddyc1981 

 

Windows does not work correctly. Please reinstall it.

 

(1Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 1D4A4EA#ABU

 

ub6424_0-1666450817749.png

 

(3Please report your results

HP Recommended

Hi UB6424

I have done everything you have said in your last reply, but now I'm getting 2 errors please see attached pictures.

IMG_20221024_211000.jpg

This is the log from the above message.

IMG_20221024_181010.jpg

IMG_20221024_190546.jpg

This error message came up first but now doesn't come up at all just the other one comes up now.

Thank you for your help.

HP Recommended

Hello @Paddyc1981 

 

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Hi ub6424

I think I have done one of those tests, please see the picture attached.

IMG_20221019_113402.jpg

It looks like everything is ok.

HP Recommended

Hello @Paddyc1981 

 

Please use another <USB flash drive> and repeat the HP Cloud Recovery.

A question by the way, do you have valid HP warranty ?

HP Recommended

Hi, 

Sorry I don't have hp warranty, wish I would of extended it now though.

 

The usb I used was brand new one, bought for this.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.