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Hurlzzz
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Wireless Keyboard and Mouse Stops Working again and again

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Pavillion All-In-One (Gen7 Intel Core)
Microsoft Windows 10 (64-bit)

I have had a HP Pavillion All -in-One Desktop for the past 3 years.
It has a wireless keyboard and mouse which have worked fine over this time.
About 2 weeks ago they stopped working.

The Pavillion also has a touch screen so I have been able to unlock the screen and to login but once that is done the on-screen keyboard refuses to popup again.  I cannot enter text in any document or web browser field.

I can use applications and browsers that have saved settings and favourites. But that is it.

I decided this must be a device driver issue but the system says that my device driver is not out of date and there are no updates available.
Then in HP control centre I saw a BIOS update.  I downloaded this and installed it an hey Presto! the issue was fixed.
Both my keyboard and mouse were back in service and working perfectly .... until the next time my PC went to Sleep mode.
When I came back the next morning tapping the keyboard and moving the mouse did nothing to wake the PC.  Only the touchscreen could wake it and I was back to square 1.
There was no newer BIOS update available so I decided to download an install the same one again.
It worked.

I have now installed this same BIOS update for the 4th time, just so I can type this report. However, I don't think this is an acceptable solution and I fear that it may stress my system unnecessarily.  (It makes some weird sounds while the restart process is in progress!)

I have seen other reports of similar issues and read the remedies (removing device and restart, re-installing device drivers) but these don't work (and yes I replaced the batteries when this first happened!)
Help Please.

 

 

6 REPLIES 6
WAWood
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Message 2 of 7
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@Hurlzzz 

In my experience dealing with Win10, when your PC has been working fine for a long time and then SUDDENLY, one or more hardware items suddenly do NOT work -- that is a pretty good indication that Windows Update forced a driver update on your and broke the interface to the device as a side effect.

 

Unfortunately, Win10 automatically forces driver updates on all of us, without our knowledge, and without our permission -- and when this happens, a working PC can suddenly become "broken". This might have happened to you.

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied. If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem. You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

If the device you need is not shown, then read through this link about showing hidden devices: https://www.thewindowsclub.com/show-non-present-devices-windows

And if that fixes the problem, then consider disabling future driver updates using the information in the link: http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...

Note: I have disabled driver updates on ALL my Win10 PCs, and life under Win10 has been a lot more pleasant every since!

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Scorpion2k5
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There several things you need to check, and for ease of use do them in this order,

  1. Check the batteries of the keyboard and mouse,
  2. Check to see if the USB receiver is still connected to the computer (if there is one), if not plug it back in - if it is unplug it and plug it back in (this will cause the mouse and keyboard to auto-sync to the receiver
  3. If there is not a USB receiver, check to make sure the computer hasn't lost parity via Bluetooth, by going into the Bluetooth device manager,
  4. Go into the computer's Device Manager (Depending on what version of Win10 you have there are several ways to do this), check to see if you have any yellow !'s on  or red ?'s on any of the devices,
  5. If there are any of those, you will need to either do a driver roll-back or you will need to get to the HP website and get the latest drivers they have for your deivces, and install them.
  6. If that doesn't work, go to the store and buy and new keyboard and mouse setup cause those be dead!!!

I hope this helps you out, and helps you on your way to solving the issue. Please let me know if you need anything else.

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Hurlzzz
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I can try that but it doesn't explain why following a BIOS update, the Keyboard and Mouse  and the touch-screen keyboard work perfectly again.

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Hurlzzz
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The batteries are new. The US Receiver is in place and works.   None of the device drivers shows any error indication.
(Although this does not mean the later driver hasn't caused an issue)

Everything works fine once I perform a BIOS update, which suggests to me that this is a software related issue and not to do with the hardware.

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WAWood
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@Hurlzzz 

OK, and my guess is that AFTER the drivers got reset as a side effect of the BIOS update a and things are working again, Windows Update comes along, updates the drivers on its own (which it would do without telling you) and then suddenly, the things don't work again.

 

You need to look into disabling driver updates with Windows Update.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Hurlzzz
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Hi WA,
I am a bit skeptical about the Windows Update theory.
Windows update History shows the last driver update (Intel -net) on 23/11/2019

It does show "Quality" Updates occurring on
21/03/2020   - Cumulative update for .NET Framework 3.5 & 4.8 for Windows 10 (KB4537572)
13/03/2020   - Cumulative update for Windows 10 Version 1903 x64 (KB4551762)
11/03/2020   - Cumulative update for Windows 10 Version 1903 x64 (KB4540673)
28/02/2020   - Cumulative update for Windows Defender (KB4052623)
and Security Updates

01/02/2020 - 30/03/2020  Practically daily updates from Windows Defender

11/03/2020     - Windows Malicious Software Removal Tool x64   (KB890830)

 

However,  I see no record of any of these updates being repeated after I performed a BIOS update.

(Should a BIOS update roll back OS changes anyway?)
Also when the system reverts to its disabled state (accepting no keyboard or mouse inputs), the P.C. hasn't even rebooted (which it would have to following Windows Update).  It has simply gone to sleep mode.
All the same applications are running exactly as they were before sleep. I just can't use the mouse and keyboard.
Touch-screen selection works OK.  I can select favourites and saved settings but I cannot enter any new text.

 

Nevertheless, I'm going to try your suggestion.  I will disable Windows update, try another BIOS update and see what happens.

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