Wireless keyboard not working

[CFD0106]

After cleaning my wireless keyboard it is no longer working with my HP computer model no 27=r104na, is there a way of unlocking the keyboard or synching it with the computer again.   I have

uninstalled the mouse and key board and reinstalled it with no success

depressed the right shift key for 8 sec no success.

any ideas ? 

[Deep_World]

Hi @CFD0106,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When you cleaned the keyboard, was the USB receiver (dongle) also removed or reinserted afterward?
• Do you see any lights or indicators on the keyboard when pressing keys?
• Have you tested the keyboard on another computer to confirm if the issue is with the keyboard or the PC?

In the meantime, here are a few troubleshooting steps you can try:

1. Check the USB Receiver
   • Ensure the wireless USB receiver is firmly connected to a working USB port. Try different ports on your PC.
2. Replace Batteries
   • If your keyboard uses batteries, replace them with fresh ones. Weak batteries can cause connection issues.
3. Resync the Keyboard
   • Some HP wireless keyboards have a small “connect” button (often on the underside). Press this button, then press the corresponding button on the receiver if available.
4. Device Manager Check
   • Press Win + X → Device Manager → Keyboards. See if the keyboard is listed. If it appears with a warning icon, right-click and update the driver.
5. Test on Another Device
   • Plug the receiver into another computer to check if the keyboard works there. This helps confirm if the issue is with the keyboard or your PC.
6. Windows Troubleshooter

• Go to Settings → Devices → Bluetooth & devices → Troubleshoot and run the keyboard troubleshooter to detect issues automatically.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World