Won't Boot when I install a PCIe USB-C card

[Roboburger]

Hello! It's a TP01-2256 with a Stark Motherboard. When I insert a x4 card into the X16 slot, the computer refuses to Boot- never getting past the circle-drawing opening phase before Windows even has a chance to start. I can hit ESC and get into Diagnostics, but I can't find anything there to aid with a PCIe card install. Ive tried multiple cards, none let the PC boot. I cleaned out the slot, too.

Any Ideas?

[Raj_05]

Hi @Roboburger,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a compatibility or hardware conflict issue with your PCIe USB-C card. Here are some steps you can try to troubleshoot.

Check Compatibility:

• Ensure that the PCIe USB-C card is compatible with your motherboard and that it meets any specific requirements outlined by the card's manufacturer.

Update BIOS:

• Check if there's an updated BIOS version available for your Stark motherboard. Sometimes, BIOS updates can resolve compatibility issues with new hardware.

Reseat the Card:

• Make sure the PCIe card is firmly and properly seated in the slot. Try removing and reinserting it to ensure a good connection.

Test Different Slots:

• If your motherboard has other PCIe slots, try installing the card in a different slot to see if the issue persists.

Check Power Supply:

• Verify that your power supply is sufficient to support the additional card. Ensure all power connectors are properly attached.

Remove Other PCIe Devices:

• If you have other PCIe cards installed, try removing them temporarily to see if there is a conflict between cards.

Inspect Card for Damage:

• Check the PCIe card for any visible signs of damage or defects.

Test with Minimal Configuration:

• Try booting with only essential components connected (CPU, RAM, and graphics card) and see if the system boots. If it does, add components back one at a time to identify any conflicts.

Check for Driver Issues:

• Some PCIe cards may require specific drivers to function properly. Make sure you have the latest drivers for your PCIe card and try installing them.

If you’re still having trouble after trying these steps, there might be a deeper compatibility issue between the PCIe card and your motherboard.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Roboburger]

Thanks for responding, Alden! I haven't updated the Bios yet, but the rest I have either done, or is N/A to my situation.

I will be in the space tonight, so I will try updating the BIOS then, and respond back here.

[Raj_05]

Hi @Roboburger,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support