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‎09-07-2023 12:43 PM

HP Recommended

Computer boots but when it asks for my PIN,  it says “credentials could not be verified”. Then says Click to set up PIN again, but nothing happens

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1 REPLY 1

‎09-07-2023 03:33 PM - edited ‎09-07-2023 03:34 PM

HP Recommended

Hi @Asmith4392 

 

Welcome to the Forum.

 

You should be able to fix a PIN problem by using the password you created at initial user account setup.

 

Try signing into the Microsoft account associated with the PIN.

 

This has worked for me when I had a PIN problem.

 

Regards

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