Won't power on

[KM3691]

Help

[Nal_NR]

Hi @KM3691,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the unit not powering up.

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

Note: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• Note: Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• Note: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.