Won’t wake from sleep

[Nick2402]

HP OmniBook X FlipNGAI

brand new out of the box. Went through all updates and drivers through support. Computer refuses to wake up if you close the lid or put it into sleep mode. Yes the keyboard is enabled. Zero help over the phone with support. What an awful product. 

[Garp_senchau]

@Nick2402, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

That sounds incredibly frustrating, especially with a brand new machine. Sleep and wake issues like this should not be happening out of the box — it’s often related to firmware, BIOS, or power management settings, even if all the drivers are updated. Here's a set of steps you can try:

 

Check BIOS and Firmware (Even If You Think It’s Updated)

Go to: HP Drivers Page

Enter your full model (e.g., OmniBook X FlipNGAI)

Download and install the latest BIOS update manually.

Change Power Settings in Windows

Sometimes Windows power plans or Modern Standby features cause this.

Search for Edit power plan > Change advanced power settings

Expand Sleep > Allow hybrid sleep > Set to Off

Expand USB settings > USB selective suspend setting > Disable

Expand Power buttons and lid > Lid close action > Set to Sleep or Do Nothing

Apply changes and restart

Device Manager – Disable Fast Startup & Allow Wake

Go to Device Manager

Under Keyboards, Mice, and Network adapters, do the following:

Right-click > Properties > Power Management tab

Make sure “Allow this device to wake the computer” is checked

Also:

Go to Control Panel > Power Options > Choose what the power buttons do

Click Change settings that are currently unavailable

Disable Fast Startup

Test Wake Behavior

After doing the above, test:

Close lid → wait 1–2 minutes → open

Sleep via Start Menu → wait → press keyboard/mouse/power button to wake

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,