Write a complaint letter

[prichard2425]

I had a 8 months old pavilion and it packed up now of a sudden on 12 Dece 23, dpd picked it up but i cannot get to HP to see when will i get it back or is it fixed, has three year warranty.

I have complained to postsales, presales lots of calls and emails, seems like this a black whole. Very poor customer service.

Can anyone suggest a route to get this reolved, i tried resolver as well, my last resort is the ombudsman.

[Irfan_06]

Hi @prichard2425,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the repair of your PC and may need advance support to help you with the repair status.

The support here is limited and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support