Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 24-k0034 All-In-One
Microsoft Windows 10 (64-bit)

New purchase 05/10/21 Pavilion 24-k0034 All-In-One.  Using Mozilla Firefox.  Yahoo Mail issues:  Keyboard & Mouse Response and Page Loading are all very slow. Several words are typed before they appear on the screen.  Mouse needs multiple clicks to function.  Email content is very slow to load.   Even the email folders list is very slow to load.  Have had no problems using the same Firefox and Yahoo Mail for 10+ years on a Samsung laptop.   Advice will be appreciated.  Thank You.

3 REPLIES 3
HP Recommended

@AZ979 

You mention FireFox -- so it looks like the slowness is all related to using that browser and that is most likely tied to networking issues.

 

I would use the browser to check the network connection speed -- on this PC and on your others, connected to the network the same way -- either Ethernet or WiFi.  Just type "ookla speedtest"  and have it run.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Firefox is not the problem.  The McAfee 30-day trial software was the problem.  Uninstalled it and the related files and all the issues were resolved. 

There were no issues the first couple days of ownership because McAfee had not yet been activated.  I had planned to uninstall it before it was unknowingly activated.

Note:  Do not know if it is accurate, but in researching solutions I read it was easier to uninstall McAfee AFTER activation. 

HP Recommended

@AZ979 

I used McAfee in the past and got rid of it because of this same issue -- but that was a long time ago and since now, it comes preloaded, I would have expected them to have fixed this problem.  Guess not.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.