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samtom1
Level 2
21 11 2 0
Message 1 of 5
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Solved!

Z620 - Windows 10 won't see the BD/DVD drive

HP Recommended
Z620
Microsoft Windows 10 (64-bit)

Hi,

All of a sudden, Windows 10 stopped seeing the BD/DVD drives I've.  Both drives are known working and I can see them in the BIOS. The BD drive was visible 2 days ago. and was working..

 

Any idea ?

 

Thanks

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samtom1
Author
Level 2
21 11 2 0
Message 5 of 5
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Doh!!  The problem got resolved after  I saved the changes in the BIOS.

Somehow I though every detected devices will be auto-saved.   

 

Thanks

 

 

View solution in original post

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Brian1965
Level 7
537 515 73 128
Message 2 of 5
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HP Recommended

Can you see the optical drives in Device Manager?

 

Look at this guide to see if any of the solutions work;

https://www.easeus.com/backup-utility/cd-dvd-missing-or-not-showing-up-in-windows-10.html

 

HP Z620 - Liquid Cooled E5-1680v2 @4.7GHz / 64GB Hynix PC3-14900R 1866MHz / GTX1080Ti FE 11GB / Quadro P2000 5GB / Samsung 256GB PCIe M.2 256GB AHCI / Passmark 9.0 Rating = 7147 / CPU 17461 / 2D 1019 / 3D 14464 / Mem 3153 / Disk 15451 / Single Threaded 2551
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samtom1
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Level 2
21 11 2 0
Message 3 of 5
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I tried all the options but none of them worked.  I think the problem may have started after the Windows 10 1909 Cummulative update but I'm not sure. I uninstalled it but no avail.  I even updated to the new 2004 update but the problem still exist.

 

Guess I've to reinstall Windows which I'm trying to avoid if possible.

 

Thanks

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Brian1965
Level 7
537 515 73 128
Message 4 of 5
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HP Recommended

If you don't have them installed already, you could download and install the following HP workstation software;

HP Support Assistant

HP Performance Advisor

 

Here are some other suggestions;

https://windowsreport.com/dvd-drive-windows-10/

 

HP Z620 - Liquid Cooled E5-1680v2 @4.7GHz / 64GB Hynix PC3-14900R 1866MHz / GTX1080Ti FE 11GB / Quadro P2000 5GB / Samsung 256GB PCIe M.2 256GB AHCI / Passmark 9.0 Rating = 7147 / CPU 17461 / 2D 1019 / 3D 14464 / Mem 3153 / Disk 15451 / Single Threaded 2551
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samtom1
Author
Level 2
21 11 2 0
Message 5 of 5
Flag Post
HP Recommended

Doh!!  The problem got resolved after  I saved the changes in the BIOS.

Somehow I though every detected devices will be auto-saved.   

 

Thanks

 

 

View solution in original post

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