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‎05-12-2025 09:16 AM

HP Recommended
Product: HP Z2 G8 Tower Workstation Desktop PC (287S5AV)
Operating System: Microsoft Windows 10 (64-bit)

I was having difficulties connecting to our HP Colour Laserjet printer MFPM477 Printer, downloaded a driver from HP and after restarting cannot get access to my computer asking for a Bitlocker recovery key which we do not have, checked our Microsoft account and one is not setup.  Need assistance as cannot now use our main computer

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1 REPLY 1

‎05-12-2025 09:50 AM

HP Recommended

Hi @Aud10 

 

follow the steps to find the key from this link, if you don't find the key unfortunately you will have to reinstall windows

 

HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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