auto message on printer when printing

[dowop]

I keep getting this message get/devmgmt/productstatusdyn.xm1 http/1.1 whenever I print.

[Dragora]

Hi dowop

The error message "GET /DevMgmt/ProductStatusDyn.xml HTTP/1.1" indicates that the printer is attempting to communicate over the network but is encountering issues. Here are some steps to troubleshoot and resolve this problem:

1. Check Network Connection

Ensure that your printer is properly connected to the network. A stable and correct network connection is essential for proper communication.

2. Restart Printer and Computer

Power off and then restart your printer and computer. This can sometimes resolve communication issues.

3. Update Printer Firmware

Ensure your printer firmware is up to date. Outdated firmware may cause communication errors.

• Visit HP Customer Support - Software and Driver Downloads and enter your printer model.
• Download and install the latest firmware available for your printer.

4. Check Proxy Settings

If your printer is connected through a proxy server, ensure that proxy settings are correctly configured.

5. Review Printer Configuration

Access your printer's Embedded Web Server (EWS) and check the configuration settings.

• Open a web browser and enter your printer's IP address.
• Navigate to the settings and ensure that network settings are correctly configured.

6. Avoid Multiple USB-Conected Printers

If you are using HP WS Pro Proxy Agent, ensure that you do not have multiple USB-connected printers on the same PC. This can create conflicts and lead to such errors.

Example for URL Test:

To test whether the endpoint for your printer is accessible via the network, add /DevMgmt/ProductConfigDyn.xml to your printer's URL.

• Example URL: http://<printer_ip>/DevMgmt/ProductConfigDyn.xml
• Replace <printer_ip> with the actual IP address of your printer.

7. Check for Misconfigured Devices

Verify that no unsupported or non-HP devices are connected to the same system as your HP printer, as these may print error messages.

8. Remove Conflicting Devices

If non-HP or unsupported devices are connected to the same USB hub, disconnect them temporarily and check if the problem resolves.

Here's a detailed approach if using HP WS Pro Proxy Agent:

Steps to Troubleshoot Using HP WS Pro Proxy Agent

1. Validate Endpoint Accessibility:

   • Ensure the endpoint for HP LaserJet Pro and HP OfficeJet Pro devices is accessible via the network.
   • Example: http://<printer_ip>/DevMgmt/ProductConfigDyn.xml

2. Proxy Configuration:

   • Check the default ProxyServiceConfig.xml file for correct settings.
   • Ensure active device detection is enabled in HP WS Pro Proxy Agent.

3. Log Analysis:

   • Enable logging for detected printer information and analyze DeviceManager.log.
   • Confirm printer connection details are correctly logged.

I hope the above is helpful