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HP Recommended
hp pavilion power 580-023w
Microsoft Windows 10 (64-bit)

shows bad image error for multiple programs that worked fine until yesterday, reads (in this case) battle.net.exe c/windows/system32/cryptnet.dll not designed to run on windows or has an error 0xc0000020

i have tried multiple things like reinstalling programs, sfc scan, chkdsk, running cmd as admin and doing a health restore, using restore points, virus scans and nothing has worked
               -uninstalling programs is difficult as the error message pops up and makes the uninstaller this the program is running (i have managed to uninstall programs anyway after some effort but the error still persists)
               -after one diagnostic a window showed that my service registration was missing or corrupt among other things (ill list the others if i can find them)
 
again its not just battle net but multiple, seemingly random, programs that worked fine until yesterday 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This type of behavior suggests you may have a hardware problem (memory or storage device). Malware could cause this but you have stated you checked the system and all is good.

 

Try running HP Diagnostics (Link) at system startup.

 

Worst case scenario if HP Diagnostics is good would be to back up data. Do a clean Windows installation on the current HDD or SSD to see if the issues are resolved. Or install Windows clean on a different HDD or SSD.

 

Regards

View solution in original post

3 REPLIES 3
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This type of behavior suggests you may have a hardware problem (memory or storage device). Malware could cause this but you have stated you checked the system and all is good.

 

Try running HP Diagnostics (Link) at system startup.

 

Worst case scenario if HP Diagnostics is good would be to back up data. Do a clean Windows installation on the current HDD or SSD to see if the issues are resolved. Or install Windows clean on a different HDD or SSD.

 

Regards

HP Recommended

honestly still not sure what the issue was, i ran an extensive diagnostic on start up which showed nothing was wrong and when it started up again i ran command prompt again under admin and did either a chkdsk or sfc /scannow and it said the errors were corrected this time. restarted and so far the errors havnt returned (in the last 3hrs) so i hope it stays that way thanks for quick reply

HP Recommended

Hi Jicman,

 

Running a check disk was a great troubleshooting option.

 

Sorry I missed suggesting that!

 

You should take the solution.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.